Zoom User Stats: How Many People Use Zoom in 2023?
Written by Brian Dean
Zoom Meetings is perhaps the world’s most-used web conferencing platform. Launched in 2013, Zoom had 400,000 people sign up within the first month. By the end of its first year of operations, Zoom had amassed 200 million meeting minutes.
But growth really started to surge at the beginning of the COVID-19 pandemic. In April 2020, Zoom announced the milestone of 300 million daily meeting participants.
Today, the software registers over 3.3 trillion annual meeting minutes. And the market cap of the publicly-traded company exceeds $75 billion.
Read on to find a slew of interesting Zoom statistics for 2023. Here’s a quick overview of what you’ll learn:
- Zoom Stats: Top Picks
- Zoom annual meeting minutes
- Zoom annual webinar minutes
- Zoom daily meeting participants
- Zoom revenue
- Zoom business customers
- Zoom customers contributing more than $100K
- Zoom customers contributing more than $1 million
- Zoom Phone users
- Zoom Phone customers
- Number of apps & integrations on the Zoom App Marketplace
- Zoom app downloads
- Zoom app age demographics
Zoom Stats: Top Picks
- The Zoom mobile app has been downloaded 485 million times in 2020.
- Zoom has 504,900 business customers.
- The number of annual meeting minutes on Zoom is now over 3.3 trillion.
- 45 billion minutes of webinars are hosted on Zoom every year.
- Zoom generated $1.021 billion in revenue last quarter, an increase of nearly 54% from last year.
- Zoom has 156 customers that contribute more than $1 million each in annual recurring revenue.
Zoom annual meeting minutes
“Annual minutes” represents the total cumulative runtime of every Zoom call over the course of a year. According to the Zoom Analyst Day presentation, the metric is calculated by taking the total minutes from the final month of the quarter and multiplying by 12.
3.3 trillion meeting minutes are hosted on Zoom each year. That’s an increase of 65% from the 2 trillion meeting minutes logged in the previous quarter.
Compared with the same quarter of the previous year, annual Zoom meeting minutes have increased by 3300% in October 2020.
Here’s a table showing the growth in Zoom annual meeting minutes since December 2013:
| Date (Quarter, fiscal year) | Annual meeting minutes |
|---|---|
| December 2013 | 200 million |
| June 2016 | 6 billion |
| February 2019 | 60 billion |
| July 2019 | 79 billion |
| October 2019 | 97 billion |
| January 2020 | 101 billion |
| April 2020 | 2.6 trillion |
| July 2020 | 2.0 trillion |
| October 2020 | 3.3 trillion |
Source: Zoom
Zoom annual webinar minutes
Zoom registers more than 45 billion annual webinar minutes. That’s an increase of 7.14% since the previous quarter when annual webinar minutes were calculated at 42 billion.
(As with the annual meeting minutes metric, annual webinar minutes are estimated by multiplying the figures from the final month of the quarter by 12.)
April 2020, the first quarter to include the effects of the coronavirus pandemic, saw webinar minutes increase 14x compared with the previous quarter.
We’ve charted the growth in Zoom annual webinar minutes since July 2019:
| Date | Annualized webinar minutes |
|---|---|
| July 2019 | 2 billion |
| October 2019 | 3 billion |
| January 2020 | 3 billion |
| April 2020 | 42 billion |
| July 2020 | 42 billion |
| October 2020 | 45 billion + |
Source: Zoom
Zoom daily meeting participants
Counting both free and paying users, Zoom has 300 million daily meeting participants. That’s an increase of 2900% since December 31, 2019, when 10 million daily meeting participants logged on.
Here’s a table showing the daily number of Zoom meeting participants since December 2019:
| Date | Number of daily meeting participants |
|---|---|
| December 31, 2019 | 10 million |
| March 31, 2020 | 200 million |
| April 21, 2020 | 300 million |
Source: Business Insider
Zoom revenue
According to the company earnings release, Zoom brought in $1.021 billion in the latest quarter. That’s an increase of 6.83% over the previous quarter when the company generated $956.2 million.
In fact, Zoom has reported a quarterly revenue increase in every quarter for which data is available, dating back to April 2017.
Over the last two years, Zoom’s quarterly revenue has grown by almost 600%. An increase from $146 million back in July 2019.
Here’s a table with Zoom quarterly revenue growth since April 2017:
| Date | Quarterly revenue |
|---|---|
| April 2017 | $27 million |
| July 2017 | $33 million |
| October 2017 | $41 million |
| January 2018 | $51 million |
| April 2018 | $60 million |
| July 2018 | $75 million |
| October 2018 | $90 million |
| January 2019 | $106 million |
| April 2019 | $122 million |
| July 2019 | $146 million |
| October 2019 | $167 million |
| January 2020 | $188 million |
| April 2020 | $328 million |
| July 2020 | $664 million |
| October 2020 | $777 million |
| January 2021 | $882 million |
| April 2021 | $956 million |
| July 2021 | $1.021 billion |
Zoom business customers
Zoom discloses the number of paying customers with more than 10 employees as a key business metric in its SEC filings.
64% of Zoom’s revenue is derived from customers with 10 or more employees.
As of July 2021, Zoom has 504,900 customers with more than 10 employees. This is about 36% higher than the same quarter last fiscal year. During 2020 alone, Zoom’s business customer base grew by 470.33%. The company issued 385,200 new licenses.
Prior to the COVID-19 pandemic, Zoom’s business customer base had grown 217.44% in two years (Jan 2018 – Jan 2020). Over this period, an average of 28,050 new customers were added each year. This year alone, Zoom has added 37,800 new business customers.
We’ve charted the number of Zoom business customers (more than 10 employees) since January 2018:
| Date | Number of customers with 10+ employees |
|---|---|
| January 2018 | 25,800 |
| April 2018 | 31,500 |
| July 2018 | 37,200 |
| October 2018 | 44,400 |
| January 2019 | 50,800 |
| April 2019 | 58,500 |
| July 2019 | 66,300 |
| October 2019 | 74,100 |
| January 2020 | 81,900 |
| April 2020 | 265,400 |
| July 2020 | 370,200 |
| October 2020 | 433,700 |
| January 2021 | 467,100 |
| April 2021 | 497,000 |
| July 2021 | 504,900 |
Source: Zoom
Zoom customers contributing more than $100K
Zoom has 2,278 business customers contributing more than $100,000 each per year.
The number of $100K+ business customers is up 131% since July 2020. Additionally, Zoom has added 634 new large enterprise clients over the course of the year already.
As of July 2021, over 22% (about 250 million) of Zoom’s quarterly revenue ($1,021 million), comes from organizations that contribute more than $100,000 each.
The average large enterprise client contributes $108,529 in annual revenue.
We’ve prepared a table charting the growth of the Zoom enterprise client base since January 2018:
| Date | Number of customers contributing $100K+ |
|---|---|
| January 2018 | 143 |
| April 2018 | 184 |
| July 2018 | 228 |
| October 2018 | 277 |
| January 2019 | 344 |
| April 2019 | 405 |
| July 2019 | 466 |
| October 2019 | 546 |
| January 2020 | 641 |
| April 2020 | 769 |
| July 2020 | 988 |
| October 2020 | 1,289 |
| January 2021 | 1,644 |
| April 2021 | 1,999 |
| July 2021 | 2,278 |
Source: Zoom
Zoom customers contributing more than $1 million
Zoom has 156 customers contributing more than $1 million in annual recurring revenue, as of July 2021.
That’s an increase of 77% from the same quarter of the previous year when 88 large enterprise clients contributed at least $1M to Zoom’s annual revenue.
Source: Zoom
Zoom Phone users
Zoom Phone launched in January 2019 as a cloud phone system available as an extension to Zoom’s platform.
Zoom has sold 2 million Zoom Phone seats across 47 countries, a milestone it reached in two and a half years.
Zoom Phone has doubled its user base since January 2021, adding 1 million new seats in just the last 8 months.
Source: Zoom
Zoom Phone customers
18,100 Zoom Phone customers have more than 10 employees. 26 of these enterprise clients have over 10,000 paid seats each.
The number of paying customers with 10+ employees has grown by about 70% over the last two quarters, increasing from 10,700 in January 2021.
Here’s a table showing the number of Zoom Phone customers since January 2020:
| Date | Number of Zoom Phone customers (with 10+ employees) |
|---|---|
| January 2020 | 2,900 |
| July 2020 | 5,800 |
| January 2021 | 10,700 |
| July 2021 | 18,100 |
Source: Zoom
Number of apps & integrations on the Zoom App Marketplace
The Zoom App Marketplace was launched in October 2018. The app distribution platform is populated with native and third-party integrations designed to enhance the Zoom video conferencing experience.
Zoom has over 1,500 apps available for download on the Zoom App Marketplace (as of July 2021). The number of available apps has increased by more than 650% since January 2020, when only 200 apps were featured on the marketplace.
There have been more than 6 million total app installs on the Zoom App Marketplace.
Zoom app downloads
Based on data from Appfigures and Sensor Tower, the Zoom mobile app was downloaded almost 23 million times in September 2021 across the App Store & Google Play combined.
17 million downloads came from the Play Store, while the remaining 6 million installs came from iOS.
According to Sensor Tower, in August 2021, Zoom was the 8th most popular non-gaming app across the App Store and Google Play.
Throughout the whole of 2020, Zoom was downloaded more than 485 million times (across Android & Google Play). That’s a 30x increase from 2019 when there were a reported 16 million downloads.
Zoom hit an all-time high of daily downloads during April 2020, when the app was installed 3.5 million times in a single day.
Sources: Sensor Tower, Appfigures
Zoom app age demographics
Zoom app users tend to be relatively young. Half of the users of the Zoom Cloud Meetings app for iPhone & iPad are under 35 years old.
Here’s an age breakdown of the Zoom app user base on iOS:
| Age group | Share of users |
|---|---|
| 18-24 | 27% |
| 25-34 | 23%< |
| 35-49 | 22%< |
| 50-64 | 19%< |
| 65+ | 10%< |
Source: Appfigures
Conclusion
That’s it for our list of Zoom user statistics.
I hope you’ve learned something new from this stats roundup.
With such rapid growth since the pandemic, it’s easy to see how the company has risen to a market cap of more than $75 billion. In fact, the platform is so mainstream that “Zoom” is now a used as a verb. TV episodes are created entirely from Zoom meetings. And there are entire guides dedicated to helping people use the dozens of features inside of Zoom.
It will be interesting to see how Zoom fares now that many new startups are entering the business video communication space.
Now I’d like to hear from you:
Do you think Zoom will keep its relevance once the pandemic is over?
Was there anything you read in the roundup that surprised you? Or anything extra you’d like to see included?
Give me a heads up in the comments section.