Zoom User Stats: How Many People Use Zoom in 2023?
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Zoom User Stats: How Many People Use Zoom in 2023?

Brian Dean

Written by Brian Dean

Zoom User Stats: How Many People Use Zoom?

Zoom Meetings is perhaps the world’s most-used web conferencing platform. Launched in 2013, Zoom had 400,000 people sign up within the first month. By the end of its first year of operations, Zoom had amassed 200 million meeting minutes.

But growth really started to surge at the beginning of the COVID-19 pandemic. In April 2020, Zoom announced the milestone of 300 million daily meeting participants.

Today, the software registers over 3.3 trillion annual meeting minutes. And the market cap of the publicly-traded company exceeds $75 billion.

Read on to find a slew of interesting Zoom statistics for 2023. Here’s a quick overview of what you’ll learn:

Zoom Stats: Top Picks

  • The Zoom mobile app has been downloaded 485 million times in 2020.
    The Zoom mobile app was downloaded 485 million times in 2020
  • Zoom has 504,900 business customers.
  • The number of annual meeting minutes on Zoom is now over 3.3 trillion.
  • 45 billion minutes of webinars are hosted on Zoom every year.
  • Zoom generated $1.021 billion in revenue last quarter, an increase of nearly 54% from last year.
  • Zoom has 156 customers that contribute more than $1 million each in annual recurring revenue.

Zoom annual meeting minutes

“Annual minutes” represents the total cumulative runtime of every Zoom call over the course of a year. According to the Zoom Analyst Day presentation, the metric is calculated by taking the total minutes from the final month of the quarter and multiplying by 12.

3.3 trillion meeting minutes are hosted on Zoom each year. That’s an increase of 65% from the 2 trillion meeting minutes logged in the previous quarter.

Zoom annual meeting minutes

Compared with the same quarter of the previous year, annual Zoom meeting minutes have increased by 3300% in October 2020.

Here’s a table showing the growth in Zoom annual meeting minutes since December 2013:

Note: Zoom’s fiscal year runs to January 31.
Date (Quarter, fiscal year) Annual meeting minutes
December 2013 200 million
June 2016 6 billion
February 2019 60 billion
July 2019 79 billion
October 2019 97 billion
January 2020 101 billion
April 2020 2.6 trillion
July 2020 2.0 trillion
October 2020 3.3 trillion

Source: Zoom

Zoom annual webinar minutes

Zoom registers more than 45 billion annual webinar minutes. That’s an increase of 7.14% since the previous quarter when annual webinar minutes were calculated at 42 billion.

Zoom annual webinar minutes

(As with the annual meeting minutes metric, annual webinar minutes are estimated by multiplying the figures from the final month of the quarter by 12.)

April 2020, the first quarter to include the effects of the coronavirus pandemic, saw webinar minutes increase 14x compared with the previous quarter.

We’ve charted the growth in Zoom annual webinar minutes since July 2019:

Note: Zoom’s fiscal year runs to January 31.
Date Annualized webinar minutes
July 2019 2 billion
October 2019 3 billion
January 2020 3 billion
April 2020 42 billion
July 2020 42 billion
October 2020 45 billion +

Source: Zoom

Zoom daily meeting participants

Counting both free and paying users, Zoom has 300 million daily meeting participants. That’s an increase of 2900% since December 31, 2019, when 10 million daily meeting participants logged on.

Zoom has 300 million daily meeting participants

Here’s a table showing the daily number of Zoom meeting participants since December 2019:

Date Number of daily meeting participants
December 31, 2019 10 million
March 31, 2020 200 million
April 21, 2020 300 million

Source: Business Insider

Zoom revenue

According to the company earnings release, Zoom brought in $1.021 billion in the latest quarter. That’s an increase of 6.83% over the previous quarter when the company generated $956.2 million.

In fact, Zoom has reported a quarterly revenue increase in every quarter for which data is available, dating back to April 2017.

Zoom revenue

Over the last two years, Zoom’s quarterly revenue has grown by almost 600%. An increase from $146 million back in July 2019.

Here’s a table with Zoom quarterly revenue growth since April 2017:

Note: Zoom’s fiscal year runs to January 31.
Date Quarterly revenue
April 2017 $27 million
July 2017 $33 million
October 2017 $41 million
January 2018 $51 million
April 2018 $60 million
July 2018 $75 million
October 2018 $90 million
January 2019 $106 million
April 2019 $122 million
July 2019 $146 million
October 2019 $167 million
January 2020 $188 million
April 2020 $328 million
July 2020 $664 million
October 2020 $777 million
January 2021 $882 million
April 2021 $956 million
July 2021 $1.021 billion

Sources: Zoom, Statista

Zoom business customers

Zoom discloses the number of paying customers with more than 10 employees as a key business metric in its SEC filings.

64% of Zoom’s revenue is derived from customers with 10 or more employees.

64% of Zoom’s revenue is derived from customers with 10 or more employees

As of July 2021, Zoom has 504,900 customers with more than 10 employees. This is about 36% higher than the same quarter last fiscal year. During 2020 alone, Zoom’s business customer base grew by 470.33%. The company issued 385,200 new licenses.

Zoom business customers

Prior to the COVID-19 pandemic, Zoom’s business customer base had grown 217.44% in two years (Jan 2018 – Jan 2020). Over this period, an average of 28,050 new customers were added each year. This year alone, Zoom has added 37,800 new business customers.

We’ve charted the number of Zoom business customers (more than 10 employees) since January 2018:

Date Number of customers with 10+ employees
January 2018 25,800
April 2018 31,500
July 2018 37,200
October 2018 44,400
January 2019 50,800
April 2019 58,500
July 2019 66,300
October 2019 74,100
January 2020 81,900
April 2020 265,400
July 2020 370,200
October 2020 433,700
January 2021 467,100
April 2021 497,000
July 2021 504,900

Source: Zoom

Zoom customers contributing more than $100K

Zoom has 2,278 business customers contributing more than $100,000 each per year.

The number of $100K+ business customers is up 131% since July 2020. Additionally, Zoom has added 634 new large enterprise clients over the course of the year already.

As of July 2021, over 22% (about 250 million) of Zoom’s quarterly revenue ($1,021 million), comes from organizations that contribute more than $100,000 each.

Zoom customers contributing more than $100K

The average large enterprise client contributes $108,529 in annual revenue.

We’ve prepared a table charting the growth of the Zoom enterprise client base since January 2018:

Date Number of customers contributing $100K+
January 2018 143
April 2018 184
July 2018 228
October 2018 277
January 2019 344
April 2019 405
July 2019 466
October 2019 546
January 2020 641
April 2020 769
July 2020 988
October 2020 1,289
January 2021 1,644
April 2021 1,999
July 2021 2,278

Source: Zoom

Zoom customers contributing more than $1 million

Zoom has 156 customers contributing more than $1 million in annual recurring revenue, as of July 2021.

That’s an increase of 77% from the same quarter of the previous year when 88 large enterprise clients contributed at least $1M to Zoom’s annual revenue.

Source: Zoom

Zoom Phone users

Zoom Phone launched in January 2019 as a cloud phone system available as an extension to Zoom’s platform.

Zoom has sold 2 million Zoom Phone seats across 47 countries, a milestone it reached in two and a half years.

Zoom Phone has doubled its user base since January 2021, adding 1 million new seats in just the last 8 months.

Source: Zoom

Zoom Phone customers

18,100 Zoom Phone customers have more than 10 employees. 26 of these enterprise clients have over 10,000 paid seats each.

The number of paying customers with 10+ employees has grown by about 70% over the last two quarters, increasing from 10,700 in January 2021.

Here’s a table showing the number of Zoom Phone customers since January 2020:

Date Number of Zoom Phone customers (with 10+ employees)
January 2020 2,900
July 2020 5,800
January 2021 10,700
July 2021 18,100

Source: Zoom

Number of apps & integrations on the Zoom App Marketplace

The Zoom App Marketplace was launched in October 2018. The app distribution platform is populated with native and third-party integrations designed to enhance the Zoom video conferencing experience.

Zoom has over 1,500 apps available for download on the Zoom App Marketplace (as of July 2021). The number of available apps has increased by more than 650% since January 2020, when only 200 apps were featured on the marketplace.

There have been more than 6 million total app installs on the Zoom App Marketplace.

Source: Zoom 1, Zoom 2

Zoom app downloads

Based on data from Appfigures and Sensor Tower, the Zoom mobile app was downloaded almost 23 million times in September 2021 across the App Store & Google Play combined.

17 million downloads came from the Play Store, while the remaining 6 million installs came from iOS.

According to Sensor Tower, in August 2021, Zoom was the 8th most popular non-gaming app across the App Store and Google Play.

Throughout the whole of 2020, Zoom was downloaded more than 485 million times (across Android & Google Play). That’s a 30x increase from 2019 when there were a reported 16 million downloads.

Zoom hit an all-time high of daily downloads during April 2020, when the app was installed 3.5 million times in a single day.

Sources: Sensor Tower, Appfigures

Zoom app age demographics

Zoom app users tend to be relatively young. Half of the users of the Zoom Cloud Meetings app for iPhone & iPad are under 35 years old.

Here’s an age breakdown of the Zoom app user base on iOS:

Age group Share of users
18-24 27%
25-34 23%<
35-49 22%<
50-64 19%<
65+ 10%<

Source: Appfigures


That’s it for our list of Zoom user statistics.

I hope you’ve learned something new from this stats roundup.

With such rapid growth since the pandemic, it’s easy to see how the company has risen to a market cap of more than $75 billion. In fact, the platform is so mainstream that “Zoom” is now a used as a verb. TV episodes are created entirely from Zoom meetings. And there are entire guides dedicated to helping people use the dozens of features inside of Zoom.

It will be interesting to see how Zoom fares now that many new startups are entering the business video communication space.

Now I’d like to hear from you:

Do you think Zoom will keep its relevance once the pandemic is over?

Was there anything you read in the roundup that surprised you? Or anything extra you’d like to see included?

Give me a heads up in the comments section.


  1. Definitely one of those “right place right time” situations, I’d never heard of Zoom prior to the lockdowns.

    I was literally wondering what their growth numbers were like considering most of my friends and family are now using Zoom daily.

    The statistic-based articles are next level!

    1. Brian Dean Avatar Brian Deansays:

      Hi Sean, thank you. Glad you found the stats useful.

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