How Many People Use DoorDash? [New Data]

DoorDash is the most popular food delivery app in the United States.

The company claims a 67% market share in the US and operates in over 30 countries.

Today, the food delivery platform has more than 37 million monthly active consumers and processed $20 billion in gross order value in Q3 2024.

Continue reading to find the latest stats on DoorDash in 2024:

• DoorDash Usage Statistics (Highlight Picks)
• DoorDash Customers
• DoorDash Subscribers
• DoorDash Merchants
• DoorDash Couriers
• DoorDash Total Orders
• DoorDash Marketplace GOV
• DoorDash Market Share in the US
• DoorDash Revenue
• DoorDash Operating Expenses
• DoorDash Employees

DoorDash Usage Statistics (Highlight Picks)

• DoorDash completed 1.9 billion orders in the first nine months of 2024.
• The food delivery brand processed $20 billion in gross order value in Q3 2024.
• DoorDash brought in $8.64 billion in revenue in 2023 – a 31.3% year-over-year increase.
• There are 7 million active couriers delivering orders for DoorDash from more than 550,000 merchants.
• More than 37 million consumers place orders on DoorDash marketplaces each month.

DoorDash Customers

DoorDash had more than 37 million monthly active users placing at least one order in December 2023. That’s up from 32 million in December 2022.

Note: Includes monthly active users of marketplaces owned by DoorDash Inc. – DoorDash and Wolt.

Source:DoorDash

DoorDash Subscribers

DoorDash offers a paid subscription service (DashPass) which offers free deliveries on eligible orders.

According to company data, DoorDash hit 18 million DashPass subscribers in Q3 2024.

According to an EMARKETER survey, 12% of US adults are DashPass members as of June 2024, that’s more than similar subscription services offered by Uber (7%) or Instacart (9%).

Sources: DoorDash, EMARKETER

DoorDash Merchants

DoorDash has over 550,000 merchants. According to the company, 100,000 new merchants joined marketplaces owned by DoorDash in 2023 alone.

Sources: DoorDash, DoorDash

DoorDash Couriers

DoorDash had more than 7 million delivery couriers (Dashers) in 2023. Total annual earnings reached over $15 billion in 2023.

Here’s a table with complete data on DoorDash couriers since 2021:

Source:DoorDash

DoorDash Total Orders

DoorDash processed 643 million orders in the third quarter of 2024. And a total of 2 billion 161 million in 2023.

Here’s a table showing DoorDash’s total orders since 2018:

Source:DoorDash

DoorDash Marketplace GOV

DoorDash refers to the total value of completed orders as “marketplace gross order value”. This includes any applicable taxes, tips, membership, and other fees.

As such, DoorDash had $20 billion in marketplace gross order value in Q3 2024. And processed $66.77 billion worth of orders on the platform in 2023.

DoorDash’s annual marketplace gross order value increased by 3.07x in 2023 compared with 2020.

We’ve displayed DoorDash’s marketplace gross order value since 2018:

Source: DoorDash

DoorDash Market Share in the US

DoorDash claimed a 67% market share of US food delivery services in March 2024.

The company has shown consistent market share growth since July 2018. Back then, DoorDash’s share accounted for 18% of the US food delivery market.

Here’s a comprehensive overview of DoorDash’s market share in the US since July 2018:

Sources:Second Measure, Edison Trends, Bloomberg

DoorDash Revenue

DoorDash generated $8.64 billion in revenue in 2023. And brought in $7.85 billion in the first nine months of 2024.

Over the past year, the delivery company’s annual revenue increased by 31.3%.

Here’s a table showing DoorDash’s revenue since 2018:

Source: DoorDash

DoorDash Operating Expenses

DoorDash’s operating expenses include sales and marketing, research and development, and general and administrative. These expenses reached $4.11 billion in 2023 – a 12.47% year-over-year increase.

DoorDash’s operating expenses totaled $1.09 billion in the third quarter of 2024.

The delivery brand reported spending $1.88 billion on sales and marketing in 2023, accounting for a 45.74% share of operating expenses. Annual DoorDash sales and marketing expenses in 2023 increased by 11.53% over the previous year.

This table shows DoorDash sales and marketing expenses since 2018:

Research and development accounted for $1 billion of DoorDash expenses in 2023 and a further $289 million in Q3 2024.

We’ve displayed figures for DoorDash’s research and development expenses since 2018:

DoorDash reported $1.24 billion in general and administrative expenses in 2023 and $315 million in Q3 2024.

Here’s a table showing DoorDash’s general and administrative expenses from 2018:

Source: DoorDash

DoorDash Employees

DoorDash had 19,300 employees worldwide in December 2023. That’s an increase from 16,800 employees in December 2022.

Based on 108 records, the median salary for employees with H1B visas at DoorDash in the US is $176,000.

Here’s a table with the number of employees at Upwork since 2020:

Sources: DoorDash, H1B Salary Database

Conclusion

That’s all for our collection of DoorDash stats in 2024.

DoorDash has shown strong performance by gaining market share both in the US and internationally (with the recent Wolt acquisition) and maintaining a consistent revenue growth track record.

However, the meal delivery sector is highly competitive with the likes of Grubhub and Uber Eats. It will be interesting to see if DoorDash can sustain its current pace of growth in the future.